Ali
a month ago
Thank You to the Team šš½ I want to express my heartfelt gratitude to the team for their incredible care. Yes, it can be pricey, but when we mentioned that we weren't ready to spend 2k on her symptoms, they were understanding and adjusted the treatment to focus on the basics, which was just what she needed. I'm so relieved to say that my puppy is feeling so much better! They gave us the correct medications and even sensitive stomach dog food to give her. We did follow up with her Vet @ Banfield and they supported everyting VEG did! During a difficult time at 4 am when my dog was experiencing severe vomiting and diarrhea, the staff were nothing short of attentive and compassionate. It really showed that they care deeply for the animals. I felt reassured knowing that the team was confident in handling her situation. I was touched to see one of the veterinarians sitting with a lovely Lab, showing genuine love for the animals they treat. While there are always mixed reviews, my experience was overwhelmingly positive. The late-night staff members we encountered were especially kind and had such a warm demeanor, which made us feel safe and supported. The facility itself is stunning and equipped with state-of-the-art technology, making it feel like a scene from a movie. It was comforting to see that they also have a diligent cleaning crew; I was worried when my dog had an accident, but they handled it efficiently and professionally. I would absolutely return for any future emergencies. Thank you, VEG, for everything you've done for us!
Carla Wilson
2 weeks ago
Thank you, to all the docs and team for your incredible compassion, professional care and devoted attention to Buddha in his last days of life. We got to know you over a monthās time of several visits, as you became our go-to urgent home until the bitter end. I am forever grateful and appreciate all the quality time and assistance you provided us so faithfully during these most difficult hours together. You were our last support tribe and became family to us.Thank you for making his transition the best possible next to home. ā¤ļøšš¾
Frank Garcia
3 months ago
This last Friday I had to rush my cat to emergency because of gagging and kind of erratic behavior. This was my first time going to emergency and didnāt know where to go. After a quick search on Yelp and Google and reading some of the reviews, I decided to go to Veterinary Emergency Group (VEG) in Edgewater. Itās within a mile from my place so it was good that I didnāt have to go across town this late during the night. Upon arrival, I was greeted and they started examining the cat. There was zero wait for me on a Friday night at 2 am, yes zero wait. The place is pretty clean, modern, with a lot of equipments onsite. The personnel was pretty knowledgeable, friendly and took the time to explain what it could be, what they were proposing, the financials, everything. I canāt be happier with the professional service I received. Around 4 am, I was heading out with a treatment, x-rays and full examination done, etc. A few days later, they even called me to follow up and see how he was doing. This was a surprise for me, not even doctor offices call you to see how you are doing. I really give them kudos for that. Thanks VEG for making this less stressful than what it could have been.
Ashely Jean-Baptiste
a month ago
Dear Veg group Veterinary Team, I wanted to extend my deepest gratitude to each of you for the incredible care and compassion you showed while treating my beloved dog, Bean. Thanks to your expertise, quick action, and genuine concern, Bean is not only alive today but on the road to a full recovery. Itās hard to put into words how much your support meant during such a frightening time. From the moment we walked in, I felt that Bean was in the best possible hands. Thank you to Dr. Gonzalez, Nichole!!!!, Joshua, The kind gentleman whose name I cannot remember but he prayed over her before anesthesia, EVERY SINGLE PERSON THERE. From the receptionist to the general manager; Your kindness, patience, and dedication made all the differenceānot just in Beans recovery, but in giving me peace of mind during an emotional and stressful experience. Thank you for saving Beanās life, and for doing what you do every day with such care and compassion. You are truly heroes in scrubs, and I will be forever grateful. A quick and honest thank you as well to Nichole for her hard work and dedication. I cannot thank her enough as well. She as well as everyone there are tremendous assets to the veg group. My absolute grateful. With heartfelt thanks, Ashely and Bean Jean ā¤ļøā¼ļøš¤š¾
Isabella Hernandez
a month ago
Thank you so much to everyone on the team for helping my dog and for being incredibly supportive and attentive to us as owners during such a difficult and emotional time. I came in Sunday afternoon with my 13-year-old dog who was in a lot of distress and not doing well. It was terrifying, but from the moment we arrived, the team took immediate action. Dr. Mish didnāt hesitate for a second to begin helping him, and both she and Dr. Gonzalez were compassionate, supportive, and incredibly thorough. Thanks to their care, they were able to diagnose and stabilize him enough to get him healthy and ready to go home. I truly believe their fast and thoughtful response made all the difference. What meant the most to me was being allowed to stay by my dogās side all night and into the next day. They set us up in a private room with a bed so I could be close to him, and they gave me updates throughout the night without me ever having to ask. Most veterinary offices wouldnāt even consider that, and it meant everything to me. I wish I knew all of the nurses names, but all of the nurses on both the night and day shifts were so attentive and caring. They constantly checked on my dog, made sure he was comfortable with warm blankets and a soft bed, and were always ready to answer any questions I had. One nurse in particular, Nicole, stood out for how dedicated she wasāalways checking on her patients and treating them like her own. This was a truly heartfelt and warming experience during one of the hardest moments Iāve faced with my dog. Iām beyond grateful we ended up at this emergency vet. The level of care, compassion, and humanity we received is something I will never forget. Thank you all, from the bottom of my heart.